Versand
SHIPPING POLICY
Last updated: September 2026
We ship selected fragrance and home-fragrance products from China.
After an order is placed, please allow 3–4 business days for the order to be transferred to our China consolidation warehouse. The parcel is then checked, prepared for sensitive-goods transportation and handed to the international carrier.
SHIPPING RATES BY DESTINATION AND ORDER WEIGHT
The shipping rate is calculated according to the destination country and the total weight of the products in the order.
EUROPE
Applicable countries: United Kingdom, Germany, Italy and Denmark.
Orders up to 0.5 kg:
Economy Sensitive-Goods Shipping: USD 14.90
Orders over 0.5 kg and up to 1 kg:
Standard Sensitive-Goods Shipping: USD 24.90
Orders over 1 kg:
Heavy Sensitive-Goods Shipping: USD 34.90
Express Sensitive-Goods Shipping:
USD 39.90
Free Standard Shipping:
Orders of USD 149 or more qualify for free standard shipping.
AUSTRALIA
Orders up to 0.5 kg:
Economy Sensitive-Goods Shipping: USD 19.90
Orders over 0.5 kg and up to 1 kg:
Standard Sensitive-Goods Shipping: USD 29.90
Orders over 1 kg:
Heavy Sensitive-Goods Shipping: USD 39.90
Express Sensitive-Goods Shipping:
USD 49.90
Free Standard Shipping:
Orders of USD 169 or more qualify for free standard shipping.
GULF COUNTRIES
Applicable countries: Saudi Arabia, United Arab Emirates, Kuwait, Oman, Qatar and Bahrain.
Orders up to 0.5 kg:
Economy Sensitive-Goods Shipping: USD 14.90
Orders over 0.5 kg and up to 1 kg:
Standard Sensitive-Goods Shipping: USD 24.90
Orders over 1 kg:
Heavy Sensitive-Goods Shipping: USD 34.90
Express Sensitive-Goods Shipping:
USD 39.90
Free Standard Shipping:
Orders of USD 149 or more qualify for free standard shipping.
Shipping rates may be displayed in the customer’s local currency at checkout. The final shipping rate shown at checkout is the amount that applies to the order.
Free shipping applies only to eligible destinations and standard shipping. Express shipping, remote-area surcharges and special carrier charges are not included.
ESTIMATED DELIVERY TIMES
Europe
Economy and standard shipping: 15–25 business days
Heavy sensitive-goods shipping: 18–30 business days
Express shipping: 10–15 business days
Australia
Economy and standard shipping: 12–20 business days
Heavy sensitive-goods shipping: 15–28 business days
Express shipping: 9–15 business days
Gulf countries
Economy and standard shipping: 10–18 business days
Heavy sensitive-goods shipping: 12–22 business days
Express shipping: 7–12 business days
The delivery times above are estimated total times from the date of order. They include:
- 3–4 business days for transfer to our China consolidation warehouse;
- Sensitive-goods inspection and preparation;
- International transportation;
- Normal customs processing; and
- Local carrier delivery.
These are estimates and are not guaranteed delivery dates. Delivery may take longer because of customs inspections, public holidays, severe weather, carrier disruptions, security restrictions, incomplete addresses, missing recipient information or other events outside our reasonable control.
SENSITIVE-GOODS SHIPPING
Alcoholic spray perfume may be regulated as a flammable or dangerous good. Perfume oils and bakhoor may also be treated as sensitive goods by the carrier.
Acceptance depends on the product formulation, destination country, carrier route and required shipping documentation. We may refuse or cancel an order if a lawful and available shipping service is not confirmed.
We do not ship regulated fragrance products to unsupported destinations, P.O. boxes, military addresses or locations that the carrier cannot legally serve.
Customers must provide a complete street address, recipient name, valid telephone number and any information required for customs clearance.
CUSTOMS, DUTIES AND TAXES
Import duties, VAT, sales tax, customs charges and brokerage fees depend on the destination country and the shipping service used.
The applicable tax and customs treatment will be shown at checkout where available. Customs authorities may inspect, open or hold a parcel. Customs processing may extend the delivery time.
Customers must provide accurate customs information and must not provide false declarations.
If customs, carrier or destination rules prevent lawful delivery, we will handle the order in accordance with applicable law and our Returns and Refunds Policy.
TRACKING
Eligible orders are shipped with tracking.
Tracking information may take 2–5 business days to update after dispatch, especially while the parcel is being transferred between international logistics partners.
A temporary lack of tracking updates does not by itself mean that a parcel has been lost.
Customers should respond promptly to any request from the carrier or customs authority.
FAILED DELIVERY
Additional return or re-shipping charges may apply, to the extent permitted by law, if delivery fails because:
- The address is incorrect or incomplete;
- The recipient cannot be contacted;
- The parcel is refused;
- The parcel is not collected within the carrier’s required period; or
- Required customs information is not provided.
These charges will not apply where the delivery failure was caused by our error or where mandatory consumer law provides another remedy.
DAMAGED, LEAKING OR INCORRECT ORDERS
If a parcel arrives damaged, leaking, incomplete or incorrect, please contact us promptly.
Please keep the outer packaging and provide:
- Your order number;
- Photos of the shipping label;
- Photos of the outer packaging;
- Photos or video of the damaged or incorrect product; and
- A description of the problem.
Do not return alcoholic perfume through an ordinary postal service. Contact us first for lawful return instructions.
This Shipping Policy does not limit any mandatory consumer, product-safety or refund rights applicable in the destination country.
CONTACT
For shipping questions, tracking assistance or delivery problems, please contact us through the customer-service email shown on our website and include your order number.