物流政策

SHIPPING POLICY

Last updated: 2026/08

We ship to the European Union, the United Kingdom, the United States, Saudi Arabia, the United Arab Emirates and selected GCC countries.

This policy applies to perfume oils, alcoholic spray perfumes, Bakhoor, prayer beads and jewelry or accessories purchased from our website.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders are not processed or dispatched on weekends or public holidays. During major sales, holidays or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delivery estimates begin from the date of dispatch, not from the date the order is placed.

SHIPPING CATEGORIES

Our products are shipped under two different shipping categories:

Standard Tracked Shipping

This service applies to:

Non-alcoholic perfume oils
Bakhoor
Prayer beads
Jewelry and accessories

Regulated Fragrance Shipping

This service applies to orders containing alcoholic spray perfume.

Alcoholic perfume is classified as a regulated and flammable product for international transportation. It must be shipped through an approved fragrance or dangerous-goods channel and may require additional handling time.

If an order contains both alcoholic spray perfume and other products, the Regulated Fragrance Shipping rate and free-shipping threshold will apply to the entire order.

EUROPEAN UNION SHIPPING

Standard Tracked Shipping

Shipping fee: €7.90
Free shipping on orders of €99 or more
Estimated delivery: 7–12 business days

Orders Containing Alcoholic Spray Perfume

Shipping fee: €12.90
Free shipping on orders of €129 or more
Estimated delivery: 10–18 business days

UNITED KINGDOM SHIPPING

Standard Tracked Shipping

Shipping fee: €8.90
Free shipping on orders of €109 or more
Estimated delivery: 7–13 business days

Orders Containing Alcoholic Spray Perfume

Shipping fee: €13.90
Free shipping on orders of €139 or more
Estimated delivery: 10–18 business days

UNITED STATES SHIPPING

Standard Tracked Shipping

Shipping fee: €9.90 or the equivalent amount shown in USD at checkout
Free shipping on orders of €129 or more
Estimated delivery: 8–15 business days

Orders Containing Alcoholic Spray Perfume

Shipping fee: €15.90 or the equivalent amount shown in USD at checkout
Free shipping on orders of €149 or more
Estimated delivery: 10–20 business days

For customers in the United States, prices and shipping fees may be displayed in USD based on the exchange rate used by our website or payment provider. The final amount displayed at checkout is the amount payable.

MIDDLE EAST AND GCC SHIPPING

Saudi Arabia

Standard Tracked Shipping:

Shipping fee: SAR 29
Free shipping on orders of SAR 299 or more
Estimated delivery: 5–10 business days

Orders Containing Alcoholic Spray Perfume:

Shipping fee: SAR 49
Free shipping on orders of SAR 399 or more
Estimated delivery: 7–14 business days

United Arab Emirates

Standard Tracked Shipping:

Shipping fee: SAR 35
Free shipping on orders of SAR 349 or more
Estimated delivery: 5–10 business days

Orders Containing Alcoholic Spray Perfume:

Shipping fee: SAR 55
Free shipping on orders of SAR 449 or more
Estimated delivery: 7–14 business days

For customers shopping in AED, the equivalent shipping fee and free-shipping threshold will be displayed at checkout.

Kuwait, Qatar, Bahrain and Oman

Standard Tracked Shipping:

Shipping fee: SAR 49
Free shipping on orders of SAR 399 or more
Estimated delivery: 7–14 business days

Orders Containing Alcoholic Spray Perfume:

Shipping fee: SAR 69
Free shipping on orders of SAR 499 or more
Estimated delivery: 10–18 business days

Shipping fees may be displayed in the customer’s local currency. The final shipping rate displayed at checkout will apply.

Remote areas may require an additional delivery fee. Any applicable remote-area surcharge will be displayed before payment whenever supported by the carrier.

FREE-SHIPPING CONDITIONS

Free shipping is calculated using the merchandise subtotal after discounts and before taxes or shipping charges.

Gift cards, cancelled items and refunded items do not count toward the free-shipping threshold.

If a discount reduces the merchandise subtotal below the required threshold, the applicable shipping fee will be charged.

Orders containing alcoholic spray perfume are subject to the higher Regulated Fragrance Shipping threshold.

Free shipping applies only to eligible destinations and standard delivery areas. Express shipping, remote-area charges and special delivery services are not included.

DUTIES, TAXES AND CUSTOMS CLEARANCE

For the destinations listed in this policy, we aim to use duties-and-taxes-prepaid delivery services wherever available.

Applicable VAT, sales tax, customs duty or import charges collected by us will be included in the product price or clearly displayed at checkout. We do not add undisclosed customs or handling charges after an order has been placed.

In limited cases, local customs authorities may request additional information from the recipient, such as:

Full legal name
Telephone number
National identification or tax number
Proof of purchase
Product information

Customers are responsible for providing accurate information required for lawful customs clearance.

If prepaid customs clearance is unavailable for a particular product or destination, this will be stated at checkout or we will contact the customer before dispatch. We will not knowingly ship an order on a duties-unpaid basis without informing the customer.

Customs authorities may inspect, open or temporarily hold a parcel. Customs processing times are outside our direct control.

SHIPPING RESTRICTIONS

Availability on our website does not guarantee that every product can be shipped to every country or address.

Alcoholic spray perfume may not be available for delivery to certain countries, islands, remote areas, military addresses, P.O. boxes or territories where the carrier does not accept regulated fragrance products.

A physical street address and valid telephone number are required for orders containing alcoholic spray perfume.

We reserve the right to cancel an order if:

The destination does not accept the product
No legally compliant shipping service is available
The carrier refuses the shipment
Customs or product regulations prevent delivery
The address appears incomplete, inaccurate or fraudulent

If we cancel an order before dispatch for one of these reasons, the customer will receive a full refund for the cancelled items and related shipping charges.

TRACKING

All eligible orders are shipped with tracking.

Tracking information may take 2–5 business days to update after dispatch, particularly while the parcel is being transferred between international logistics partners.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

Customers are responsible for monitoring tracking information and responding promptly to any carrier or customs request.

DELIVERY TIMES

All delivery times stated in this policy are estimates and are not guaranteed delivery dates.

Estimated delivery times do not include:

Order processing time
Customs inspections
Public holidays
Severe weather
Carrier disruptions
Regional conflicts
Security restrictions
Incorrect or incomplete addresses
Delays caused by information requested from the recipient
Events outside our reasonable control

A parcel is not considered lost merely because it arrives later than the estimated delivery period.

If your tracking has not updated for an unusually long period, please contact us at [CUSTOMER SERVICE EMAIL].

ADDRESS ACCURACY AND CHANGES

Customers must provide a complete and accurate:

Recipient name
Street address
Apartment or unit number
City and postal code
Country
Telephone number
Email address

Please review your shipping information carefully before placing an order.

Address changes are not guaranteed after an order has been submitted. Once an order has been dispatched, we normally cannot redirect it.

We are not responsible for delays or failed delivery caused by an incorrect, incomplete or unauthorized address supplied by the customer, except where mandatory law provides otherwise.

FAILED DELIVERY, REFUSED PARCELS AND UNCLAIMED ORDERS

The customer is responsible for responding to delivery attempts and customs or carrier communications.

If a parcel is returned because:

The address was incorrect or incomplete
The recipient could not be contacted
Delivery was repeatedly refused
Required customs information was not provided
The parcel was not collected within the carrier’s time limit

we may refund the value of eligible returned products after receiving and inspecting them, less the original shipping cost, return shipping cost and any non-refundable customs or carrier charges, to the extent permitted by law.

This deduction does not apply when delivery failed because of our error, the product was defective, or applicable consumer law requires a different remedy.

International shipping charges are generally non-refundable once the parcel has been dispatched, except where required by law or stated in our Returns & Refunds Policy.

LOST, DAMAGED OR INCORRECT ORDERS

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it.

Please contact us as soon as possible and preferably within 7 days of delivery if:

The parcel arrived damaged
A product is leaking or broken
An item is missing
You received the wrong product
Tracking shows delivered but you cannot locate the parcel

Please include:

Order number
Recipient name
Photos of the shipping label
Photos of the outer packaging
Photos or video of the damaged or incorrect product
A description of the problem

We may request additional information required by the carrier, insurer or customs authority.

Depending on the circumstances and applicable law, we may offer a replacement, refund or other appropriate solution.

Requesting that customers report a problem promptly does not remove any statutory consumer right that cannot legally be limited.

PARCELS MARKED AS DELIVERED

If tracking shows that a parcel has been delivered but you cannot find it, please:

Check the delivery address on your order
Check with household members, reception desks or building management
Look around the delivery location
Contact the local carrier
Contact us if the parcel is still missing

Carrier delivery confirmation may be used when investigating the shipment, but it does not prevent us from reviewing credible evidence of loss or incorrect delivery.

ORDER CANCELLATION

Orders may be cancelled before dispatch by contacting us at [hzmsjkj01@gmail.com].

Cancellation is not guaranteed once processing or shipping has started.

Once an order has been dispatched, it must be handled according to our Returns & Refunds Policy.

RETURNS

This Shipping Policy does not replace our Returns & Refunds Policy.

Customers must contact us before returning any product. International returns sent without authorization may be refused or may experience substantial customs delays.

Alcoholic perfume must not be returned using an ordinary postal or courier service. We will provide instructions where a lawful return service is available.

For shipping questions, tracking assistance or delivery problems, please contact:

Email: [hzmsjkj01@gmail.com]

Please include your order number in the subject line or message so that we can assist you more quickly.